Privacy Policy

Effective Date: August 5, 2026

At MooseDenIT, your privacy and trust are important to us. As a local IT consulting and computer repair business, we understand that technology often contains personal, private, and sensitive information. We take our responsibility to protect your information seriously.

This Privacy Policy explains how MooseDenIT collects, uses, and protects information provided by customers and website visitors.

Information We Collect

MooseDenIT may collect information necessary to provide IT services and communicate with customers, including:

• Name

• Phone number

• Email address

• Service requests and appointment details

• Device information necessary to troubleshoot or provide support

• Business information provided when requesting business IT services

• Any other information voluntarily provided by the customer

We only collect information that is reasonably necessary to provide requested services, communicate with customers, and operate our business.

How We Use Your Information

Information collected by MooseDenIT is used only for legitimate business purposes, including:

• Responding to service inquiries

• Scheduling appointments

• Providing computer repair and IT support services

• Communicating about ongoing service requests

• Providing estimates, invoices, and service updates

• Maintaining service records to better support customers in the future

MooseDenIT does not sell, rent, or trade customer information to third parties for marketing purposes.

Customer Device and Data Privacy

When you allow MooseDenIT to work on your computer, network, or other devices, we understand that you are trusting us with your personal technology and information.

MooseDenIT respects customer privacy by following these principles:

• We only access information necessary to complete the requested service.

• We do not intentionally browse through personal files, photos, documents, emails, or other private information unrelated to the service being performed.

• We do not copy, share, or distribute customer files or personal information without permission.

• We will notify customers if access to specific information is required to complete a requested service.

Customers are encouraged to maintain current backups of important files. While MooseDenIT may assist with backup solutions, customers remain responsible for maintaining backups unless a specific backup service agreement has been established.

Protection of Customer Information

MooseDenIT takes reasonable steps to protect customer information from unauthorized access, disclosure, or misuse.

We limit access to customer information and only use information as needed to provide requested services.

While we make every effort to protect customer information, no method of electronic storage or transmission is guaranteed to be completely secure.

Third-Party Services

MooseDenIT may use trusted third-party services to operate the business, process payments, communicate with customers, or provide technology services.

These providers may have their own privacy policies and practices. MooseDenIT does not sell customer information or provide customer information to third parties for advertising or marketing purposes.

Website Cookies and Analytics

The MooseDenIT website may use basic cookies or analytics tools to help improve website performance, understand visitor activity, and provide a better user experience.

These tools may collect general information such as browser type, device type, and pages visited. This information is used to improve the website and is not used to personally identify visitors.

Customer Rights

Customers may request information about the personal information MooseDenIT maintains about them or request updates to inaccurate information.

Customers may also request that their information no longer be used for certain communications, except where information is required for business records, legal obligations, or ongoing services.

Changes to This Privacy Policy

MooseDenIT may update this Privacy Policy from time to time as business practices, services, or legal requirements change.

Any updates will be posted on this page with the updated effective date.

Contact Information

If you have questions about this Privacy Policy or how MooseDenIT handles your information, please contact us.

MooseDenIT
Professional IT Support with a Personal Touch